Constellation HomeBuilder Systems - Customer Care and Product Support

Constellation's Client Care Center Measures its Success by your Satisfaction

Many customers have written conveying their thanks and appreciation. Here's what a few have to say!

"In the past, I was disappointed by the lack of documentation offered by NEWSTAR. Today, we are so pleased with the documentation provided. I make a point of accessing the Constellation website on a regular basis to see what's available."

Judy Wheeler
Chateau Builders
Columbia, Maryland

"Many thanks to a great team effort. We can't thank the installation team in FAST Support 'back home in Washington" enough for their help in the set-up and installation of the hardware, networking and software. Awesome sharing and teamwork!"

Tommy Viar
Sadler Homes
Washington, DC

I would like to pass on my thanks to the entire team. I know things are tough sometimes - especially lately. But, everyone there is doing a fantastic job. From Customer Service to application and contract development, to Technical Support, the team at Lennar appreciates it! We look forward to continuing to improve our good partnership going forward."

Kelly Blatt
Lennar Corporation / IS

"Straight A service"

Schickedanz
Willowdale, Ontario

Client Care Center Login

Constellation Client Services

The industry's most comprehensive client care program delivers product support, technical expertise and innovative self-service tools 24 hours a day, seven days a week.

As our valued customer, Constellation's world-class Client Care Center is always available whenever you need help. You will talk to real people within seconds of dialing our toll-free client service number. Our experienced team has achieved a first call resolution rate of 71% and a 92% customer satisfaction approval rating.

With over 100 employees dedicated to development and client services, Constellation is able to lead the industry in service and support.

Save Time and Increase Productivity

A high priority at Constellation is to hire well-trained, knowledgeable, courteous, and professional staff to help make our software reliable and easy-to-use. Your employees focus on being productive at their jobs instead of trying to figure out how to use the software.

Constellation's Client Care Center is a web-based, self-serve, "online gateway" that delivers vital information and offers you:

an online ticket portal for reporting new issues
a search engine to provide you with status reports on known issues
information on updates, new add-on products, features and functionality
the opportunity to send us enhancement requests so we can incorporate your ideas in future product releases
easy-to-understand user guides
tips, tricks, and frequently asked questions
access to our online training schedule and registration information

Visit our Client Care Center today to talk to us about any issue, have a question answered, or share your ideas for enhancements.

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