NEWSTAR - Warranty

NEWSTAR Warranty

This complete warranty management system offers all homebuilders instant, easy access to home and homeowner information, auto-tracks trends and fully integrates into NEWSTAR's Purchase Order system.

Today, hundreds of homebuilders enjoy the features and benefits of the NEWSTAR Warranty system with quantifiable ROI delivered everyday. These same homebuilders also benefit from the easy access to HomePlate's Customer Portal for superb state-of-the-art warranty management.

With powerful integration to the Purchase Order system, you'll auto-generate POs and always know which supplier or trade is doing which job. For example, if a drywall job is poorly done, the system tells you who worked on it, so you can quickly locate and send a Purchase Order for the right supplier to fix the job. Or, if a contractor is a "no show," the system, fully integrated with Accounts Payable, will auto-back charge the warranty work to the original supplier.

With this web-based application, you'll have instant access, anytime, to all homeowner data such as; homeowner contact information, purchased options and upgrades, original color selections and notes from the sales cycle. You'll also have information "on demand" for each home you build, including construction scheduling, original subcontractors, suppliers, and PO's.

Never Pay for Unnecessary Warranty Items

How does this work day-to-day? You'll immediately be notified when the original buyer sells his home and when a warranty item runs beyond expiry date. If the purchaser replaces a fridge, you'll know not to pay for warranty on a fridge you didn't supply. Think of the savings in both time and cost!

With NEWSTAR's, easy-to-use built-in "Gopher" for ad-hoc data mining and reporting, you'll track and control trends by problem type, cause and resolution. Keep track of warranty service performance with aging reports for subcontractors and internal customer service managers. With this information, you'll track and manage past performance anomalies, so you can weed out poor-performing suppliers.

You can attach scanned documents to view previous correspondence. E-mail and FAX are auto-enabled so you can quickly distribute warranty work orders for efficient and effective document distribution.

Hundreds of homebuilders selected NEWSTAR Warranty Software because it offers a fully integrated warranty system to keep track of warranty start and end dates, by home and by customer, so they don't have to. Easy-to-use and maintain, NEWSTAR Warranty's cutting-edge data intelligence keeps your business running smoothly and profitably.

Track and control trends so you know which supplier to use for which jobs, and which ones to avoid
Save time and reduce costs by only paying for valid warranty items
Stay informed with easy access to all home and homeowner information